General terms of us
The General Terms and Conditions define the rights and obligations between the lessor of the vehicle (hereinafter: the Lessor) and the user of services (hereinafter: the User). The lessor (rent-a-car agency that operates as part of the company "Bip Hotels" Ltd.) and the user of services shall sign a vehicle rental agreement. By signing the vehicle rental agreement, the User accepts the terms and conditions of the rent and agrees with the general terms of the car rental agency (Lessor). The natural person specified in the agreement as a driver, shall signs the Rent Agreement and fill in the form detailing the condition of the vehicle, thus confirming compliance with all provisions of the rental conditions, and general terms and conditions of use of the lessor's vehicle. Agreement
The car rental agreement, signed by the service user and the lessor, before taking over the vehicle, contains all relevant information about the vehicle, user data, location of picking up the vehicle, date and time of picking up and returning the vehicle, rental price, payment method, list of accessories and service, insurance included in the price, deposit amount, information about the driver and additional driver, if any. By signing the contract, the user accepts all the general terms of the lessor's rent set out in all branches and on the lessor's official website, and the lessor approves the use of the vehicle to the person listed in the contract as the user. The contract expires when the user delivers the rented vehicle to a pre-agreed place, hands over the documents and keys to the lessor or an authorized person by the lessor. In the event of a traffic accident, the contract ceases to be valid once the client submits a complete police report. Form on the condition of the vehicle
When taking over and returning the vehicle, the user and the lessor state, on a special form or in the contract, all important information about the condition of the vehicle before and after renting/returning the vehicle, condition of mileage and equipment, fuel, any damages before and after renting the vehicle, and deficiencies in the vehicle, if any. Prices
Car rental price list: an internal act of the lessor that contains the amount of car rental depending on the group of vehicles and the length of the rental. Price list for collection of damages: internal act of the lessor which contains the amounts of damages and compensations for all vehicles of the lessor, which the lessor calculates under the lease agreement in case of damages not covered by the insurance. Price list of rent, additional insurance, fees and equipment: internal act of the lessor which defines the rental prices of all cars owned by the lessor, additional insurance, equipment or additional services that the user can contract, and other fees that the lessor can charge to the user in accordance with the General Terms and Conditions.2. General conditions of use
Minimum 22 years of age.
When taking over the vehicle, it is mandatory to show an identification card (identity card or passport), and possession of a credit card as a means of making a deposit (pre-authorization) or cash deposit are mandatory.
Pay in advance by cash, credit card
The calculation of the rental price and other services shall be made in the currency: euro (euro)
Driver's license - drivers must have a valid driver's license (at least two years), passport or ID card and be over 22 years of age.
For younger drivers up to 22 years, a supplement is charged per day, with the condition that a driver has had a driving license of minimum B category for at least two years
A deposit is required / cash or credit card, or bank transfer to the account before renting the vehicle
The amount of the deposit is determined depending on the group of vehicles being rented
The deposit is returned upon the collection of the vehicle from the client and once it is established that no damage to the exterior and interior of the vehicle (bumpers, sills, doors, windshield, etc.) has occurred, and if all contractual obligations and general rules (conditions) of the vehicle use have been met. 2.2. Lease length:
The minimum rental fee is 1 day (24h). (Return of the vehicle is possible even before the expiration of the minimum duration of the lease, but the calculation is made in the length of the minimum duration)
The pick-up and drop-off times must be the same, with a tolerance of up to 30 minutes. After the return tolerance time ends, a new vehicle rental day shall be calculated. To extend the lease beyond the agreed date, it is necessary to contact the Rent Car agent and get his agreement to extend the lease.
The rental of the vehicle may be shortened with prior notice to the lessor, whereby the lessor reserves the right to collect a penalty up to the amount of two days of rent.
Longer rentals are arranged directly at special prices
Unlimited daily mileage in Montenegro
The maximum mileage for rentals shorter than 4 days is 1000 km. In case of return over the allowed mileage, the agency reserves the right to charge the client in the amount of 0.02 euros per kilometer traveled.For long-term leases, mileage is contracted separately
2.4. Reservation, collection and return of the vehicle:
The vehicle is picked up and returned to our branches
The user can change the reservation, free of charge, provided that the lessor is notified of it at least 24 hours before the start of the rental
The rent can be extended in our branch or through the reservation system at least 24 hours before the expiration. The price of the lease extension is determined according to the valid price list
Delivery and collection of vehicles beyond the marked locations (branches) are charged separately as an additional service and are arranged according to a special procedure
When taking over and returning the vehicle, it is obligatory to sign the vehicle inspection form
Issuance and return of vehicles outside the business hours of the branch is charged extra
The vehicle rental period ends at the lessor's office and the handing over of vehicle keys and registration documents to the rental agent or representative of the lessor
Any return of the vehicle before the date and time specified in the Rental Agreement does not give rise to a refund
When you return the vehicle, the borrower inspects the car together with a car rental agent and signs a damage report, if any occurred during the rental period.
One-way rental on the territory of Montenegro and abroad is possible with a surcharge for additional service and prior notice to the lessor's agent.
In the event that the vehicle is not returned on the date specified in the Rental Agreement and if you do not immediately notify the lessor of the delayed return, the lessor shall consider that the vehicle was misappropriated and has the right to report the case to the competent authorities. In this case, the lessor has the right to charge each additional day at the current rental rate, unless you prove that you no longer dispose of the vehicle through no fault of your own or that the non-return of the vehicle was not your fault. In these cases, the lessor has the right to initiate court proceedings to request the immediate return of the vehicle used contrary to the General Terms and Conditions of the Rent and the Rent Agreement.
Insurance does not cover tires and windshield
Parking and traffic fines are the responsibility of the client
Loss of keys or documents is charged 500.00 euros
The use of vehicles outside Montenegro is possible only with the consent given by the lessor in the contract. If the lessor consents to taking the vehicle beyond the borders of Montenegro, that shall be stated in the rent agreement, and is subject to an applicable fee as per valid price list of the lessor. If the user does not have a consent to leave Montenegro, the user shall inform the lessor of his intention, as the car cannot be taken outside Montenegro without the lessor's consent in writing. Crossing the state border without consent entails the loss of all insurance agreed at the beginning of the lease. The vehicle is picked up and returned with the same amount of fuel. When returning the vehicle, the missing fuel is charged according to the valid price list, as well as the refueling service at a price of 15.00 euros.
When booking or picking up the vehicle in our branches, we charge for additional services and equipment as per price list of the agency.
The lessor reserves the right to replace the vehicle of a class and equipment not lower than the reserved vehicle.
The lessor has the right, in case the service user did not show up or canceled the reservation within 24 hours before taking over the vehicle, to charge the user a fee for late cancellation/no show that is equal to one day rental price and a minimum of 30.00 euros. The No-show is also valid if the user has not picked up the vehicle within one hour from the reserved time/date, unless there is a justified delay that the user may prove.The user can cancel the reservation free of charge up to 24 hours before the start of the rental. For all rent extensions longer than 24 hours, the Service User signs a new Lease Agreement according to the valid price list
The rental price includes VAT, as well as CDW (collision damage waiver) insurance.
3. Vehicle insurance and damage waiver
Damage waiver is the maximum part of the responsibility assumed by the client for any damage caused by the client. The amount of insurance depends on the category of vehicle and the number of days, and is charged according to the valid price list of the lessor.
With additional insurance packages, the client reduces his own share in any damage caused or is released from it.CDW (Collision Damage Waiver)
Liability for damage incurred to the rented vehicle and to a third party is limited by a certain maximum amount related to the group of a rented vehicle. This insurance does not cover damage to the interior of the vehicle, damage to tires and wheels, damage to the lower gear, broken or lost car key, damage caused by refueling the wrong fuel and damage caused knowingly or negligently. TP - Theft Protection The purchase of this insurance is not mandatory. Liability for theft of vehicles or vehicle parts. This insurance is not valid in case of violation of the basic rental conditions, i.e. if the vehicle was unlocked during the theft or the key was left in the vehicle. In this case, the client is responsible for the full amount of the stolen vehicle. CDW Plus (Collision Damage Waiver Plus)
The purchase of this insurance is not mandatory. By purchasing this insurance, the client partially covers any damage to the vehicle for which he is responsible and reduces the share in the damage. The amount of insurance depends on the category of vehicle and the number of rental days. SCDW (Super Collision Damage Waiver) comprehensive insurance
The purchase of this insurance is not mandatory.
By purchasing this insurance, the liability for damage and theft of the vehicle is reduced to zero, i.e. the client bears no responsibility for the damage and theft. However, if the client has not reported the damage to the police, the client will be held responsible for the full amount of the damage and theft.This insurance does not cover damage to the interior of the vehicle, damage to tires and wheels, damage to the glass on the vehicle, damage to the lower gear, broken or lost key, damage caused by refueling the wrong type of fuel and damage caused knowingly or negligently. All listed damages will be charged to the client in full.WUG (Wheels Undercarriage and Glass protection)
The purchase of this insurance is not mandatory.
By purchasing this insurance, the Client is released from the entire amount of liability for damage caused to the vehicle on the glass, wheels, damage to the lower gear. The amount of insurance depends on the category of vehicle and the number of rental days. PAI (Personal Accident Insurance)
Passenger insurance in the event of an accident, injury or death of a passenger or driver.
4. Procedures in case of accident, damage and theft of the vehicle
In case of damage and theft of the vehicle, the client is obliged to act as follows:
to immediately notify the police and the lessor of the incident and to follow their instructions.
The client must stay at the place of the accident until the police arrives; the client is allowed to leave temporarily only to provide assistance to third parties or if the client needs medical assistance.
To write down information about other participants in the accident or event
To complete an event / damage report
To write a short statement describing the causes and circumstances in which the event / damage occurred
4.1. A police record is mandatory for all types of insurance
Without a police record, the full amount of damage and / or theft will be charged to the client, regardless of the type of insurance purchased.
The record must be made even in cases when the client was not present when the vehicle was damaged (e.g. at the parking lot).
5. Additional conditions / instructions for use of the vehicle
The client has to take care of the vehicle, inform the lessor on time, about the due service or any defect, malfunction or damage.
The user shall check the mechanical correctness of the vehicle from time to time, the level of liquid (oil, water, AdBlue), tire pressure and the like.
Any servicing or repair of the vehicle is prohibited without the prior consent of the lessor.
By signing the rent agreement, the client confirms that he has taken over the vehicle in technically good condition and with all the necessary equipment, and shall report to the lessor as soon as possible of any circumstance that affects / changes this status, such as. Worn tire, damaged body part, faulty light, or anything else that significantly affects driving safety.
The lessor shall reimburse the client for all costs incurred in connection with the use of the vehicle relating to consumables and for which the client had the consent of the lessor to change them. The client shall submit an appropriate invoice for the stated costs.
If it is determined that the client has not replaced, without approval and unnecessarily replaced a part of the vehicle or device on the vehicle, the client is not entitled to reimbursement. 5.1. Limitations
The rented vehicle may not be used:
Under the influence of alcohol, sedatives, narcotics, sleeping pills or other medications.
For illegal purposes (criminal offenses, custom or other offenses)
For paid transport of passengers or goods
For any competition, speed test or race
To drive, or tow other vehicles, trailers or any object
When not in driving order
For training of drivers
For the transport of animals, without the prior approval of the lessor
Contrary to the manufacturer's specification from the traffic license
Contrary to traffic regulations in the home country or the country where the vehicle is used
By a person whose driver's license has been revoked or is not in his possession
Outside marked public roads
By an unauthorized person (person not registered in the lease agreement)
On the territory of Kosovo and Metohija, without the prior consent of the lessor
In all these cases, the insurance is not valid and the User is charged the full cost of damage / theft. 6. Other
6.1. Traffic fines; Fuel; Vehicle washing; Picking up or returning vehicles outside business hours; Additional services; Action in case of damage:
Traffic and utility costs during the rental of vehicles that are a consequence of violations of traffic and other regulations are the sole responsibility of the user, who bears all the costs of settling the obligations incurred in this way. If the client fails to settle the obligations within the set period, the client will be charged the administrative cost of processing in the amount of 15.00 euros in addition to the cost of the penalty. Fuel:
Consumed fuel is paid by the user. Fuel is not included in the rental price. In case the user returns the vehicle with less fuel in relation to the condition of the fuel at the time of collection, the difference in fuel is charged according to the valid price list with an additional refueling cost in the amount of 10.00 euros. Vehicle washing:
In case the user returns a car that requires additional or special washing (deep washing), that will be charged 10.00 euro; additional washing of a very dirty car will be charged up to 50.00 euros for special washing, or up to 70, 00 euros for vehicle polishing. Smoking in the vehicle is not allowed. In case of violation of this restriction, the client shall be charged the amount of up to 50.00 euros. Car pick up outside business hours:
collection/return or issuance of vehicles outside business hours shall be subject to an additional charge of 10.00 euros per car. Additional services:
additional services are not mandatory and are charged in accordance with the choice of the user according to the valid price list.
Action in case of damage:
Damage caused by the user to the vehicle is not covered by any additional insurance, it will be charged in accordance with predefined tariffs and category of rented vehicle from the deposit reserved on the user's credit card or cash deposit, up to a maximum amount of share in the damage. In addition, an administrative fee is charged for processing the harmful event according to the valid price list. The client shall present all documents handed to him by the police or another person (police record, signed European plea record with signature on the police record, breathalyzer record, etc.), and in addition the client shall be obliged to fill in an accident statement at the lessor’s office. 6.2 Subsequent credit card charge
The credit card can be additionally charged later, of which the user would be notified by e-mail with evidence of it in the following cases:
issued fines for improper parking, subsequently received at the lessor's office
issued misdemeanor fines during the lease, subsequently received at the lessor's office
damage to the vehicle or return of the vehicle with less fuel than before collection, discovered subsequently
damages discovered immediately after the return of the vehicle after the washing of the vehicle, which could not be visible during the first inspection
The client shall pay the invoice when taking over the vehicle, unless it is a long-term lease where the terms of the lease are specifically defined by the relevant agreement on business and technical cooperation. The amount is subject to the tariff in force at the time of signing the car rental agreement. Overdue payments are subject to legal default interest and the cost of a warning letter. Vehicles are rented at the daily price in accordance with the valid price list of the lessor, where one day means a period of 24 hours from the signing of the rent agreement and delivery of the car. When signing the rent agreement, the client's credit card must be pre-authorized. By signing the rent agreement, the client confirms that he agrees with the general conditions of the lessor's vehicle rental and agrees that the lessor can charge all costs not included in the basic car rental e.g. all additional services or costs incurred in accordance with the general terms of the lease (damage, loss of keys, documents, accompanying and additional equipment, missing fuel, unpaid fines during the rent, as well as administrative and other services of the lessor in accordance with the valid price list of the lessor).The final calculation and payment of rent is made at the drop off of the car and accompanying documents and keys, after checking the condition of the vehicle for any damages, fuel levels, mileage, vehicle cleanliness, check of the accompanying and additional equipment. The lessor reserves the right to additionally charge the service user for all subsequent costs caused during the rental period. All vehicles are rented with the necessary documents, which are checked by both the client and the lessor when taking over the vehicle.The client is responsible for the documents which, together with the vehicle keys, the client must carry with him and not leave in the vehicle.In the event that the client takes additional equipment when signing the rental agreement, the shall be responsible for additional as well as accompanying equipment in the vehicle.Any loss of documents, keys, license plates or additional equipment by the client shall be subject to a special charge, as per the valid price list. 6.5. Possibility to check, terminate the rent agreement and monitoring via GPS system
Service that includes the provision of a replacement vehicle in the event of a breakdown, traffic accident and other situations that have caused immobility or inability to use the vehicle. In the event of a breakdown, traffic accident and other situations that have made the vehicle unable for use, the lessor shall provide the client with a replacement vehicle within a reasonable time. All rights and obligations of the client arising from the originally concluded rent agreement and the General Terms and Conditions of Use of the vehicle shall apply to the replacement vehicle as well. 6.7. Contract signees
By signing, the client accepts all the conditions of use of the lessor's vehicle and guarantees the accuracy of all the stated data. The client is responsible for the rented vehicle for the entire duration of the rent agreement, regardless of whether the vehicle is in motion or parked. If the client is a legal entity, he may, with the prior written consent of the lessor, give the rented vehicle for use to its employees, who meet the relevant rental conditions. The clients shall inform other vehicle users with all the lessor's General Terms and Conditions of vehicle rental. The client shall be fully responsible for the actions of other vehicle users and is obliged to fulfill all contractual obligations and reimburse all additional costs caused by vehicle users. 7.DATA PROTECTION
When making an online payment, the card data is entered on the protected page of the bank, i.e. the intermediary in the payment process. The security of data associated with online payment is guaranteed by the payment card processor whose page is used to perform the payment process. The lessor's company does not have access to the client's payment card or any information associated with it. 8.FINAL PROVISIONS
General terms and conditions for rent are posted in all branches of the lessor as well as on the website: www.montenegrocar.me.
The lessor (rent a car agency) reserves the right to change the General terms and conditions and post all changes on the official website.