The client shall pay the invoice when taking over the vehicle, unless it is a long-term rent where the terms of the rent are defined by the relevant agreement on business and technical cooperation. The amount is subject to the tariff in force at the time of signing the car rental agreement. Overdue payments are subject to legal default interest and the cost of a warning letter. Vehicles are rented at the daily price in accordance with the valid price list of the lessor, where one day means a period of 24 hours from the signing of the rent agreement and delivery of the car. When signing the rent agreement, the client's credit card must be pre-authorized. By signing the rent agreement, the client confirms that he agrees with the general conditions of the lessor's vehicle rental and agrees that the lessor can charge all costs not included in the basic car rental e.g. all additional services or costs incurred in accordance with the general terms of the rent (damage, loss of keys, documents, accompanying and additional equipment, missing fuel, unpaid fines during the rent, as well as administrative and other services of the lessor in accordance with the valid price list of the lessor).The final calculation and payment of rent is made at the drop off of the car and accompanying documents and keys, after checking the condition of the vehicle for any damages, fuel levels, mileage, vehicle cleanliness, check of the accompanying and additional equipment. The lessor reserves the right to additionally charge the service user for all subsequent costs caused during the rental period. Payment methods
Payment on our site can be made with VISA, Maestro or MasterCard credit cards.
When paying by credit card, there is a possibility that the card will be declined.
In the event of a failed transaction, we will notify you immediately by email and ask you for an alternative payment method.
Reasons why the card may be declined: limited daily limit, lack of funds on the account, wrong address, etc. If the passenger does not report the alternative payment method after the unsuccessful transaction within 24 hours, the reservation will be canceled. Incorrect credit card information can lead to cancellation of the reservation or change in the price. To avoid complications, please enter all information correctly. By making a reservation, the passenger accepts financial responsibility for all transactions made.Enabled payment methods
Payment on our site can be made in one of the following ways: with VISA, Maestro or MasterCard payment cards that support online payment. Payment by cards is realized in cooperation with AllSecure doo and Hipotekarna bank and is done in a secure and certified way through AllSecure Paymet Gateway, through a simple entry of data from the payment card .After entering the card data and confirming the payment, the bank authorizes the transaction. By that the order is approved and the further process of preparation for delivery starts. The amount will be reserved on your card (account) and will not be available for other purposes. The transaction will be completed and the amount deducted from your account only when the reservation is made. In the event that the payment is not completed, or the amount is not deducted from the account within 14 days following the acceptance of your reservation, it will be canceled and deleted. After the expiration of the 14-day period, the money reserved in your account will be released and will be available to you again. You can then make a new reservation and make a payment. NOTE: Check with the card issuing bank to see if your card supports online payments. Data protection when paying
When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols, using the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. At no time is the payment card information available to the service provider. 3D Secure protection for all merchants and customers - AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All customers using the AllSecure Payment Gateway are automatically included in 3D-Secure protection that guarantees customers the security of their purchases. Customer payment card numbers are not stored in the service provider's system and the registration itself is protected by SSL data encryption. PCI DSS Standards - AllSecure Payment Gateway is constantly being aligned with all the requirements of card organizations in order to increase the level of security of merchants and customers. From 2005 until today, without interruption, the system has been certified as PCI-DSS Level 1, which is the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures for the processing, storage and transmission of sensitive card data. PCI Standards protect sensitive cardholder data throughout the payment process: from the moment of data entry, during communication between the service provider and relevant banks and card organizations, as well as the subsequent storage of this data.Refund
In the case of a refund to a client who has previously paid for one of the payment cards, in part or in full, and regardless of the reason for the refund, the refund is made exclusively through the VISA, Maestro or MasterCard card that has been used for payment. This means that our bank will, at our request, refund the funds to the cardholder's account. Conversion statement All payments will be made in Euros (€). If the payment is made with payment cards of foreign issuing banks, the amount of the transaction will be converted into the local currency of the cardholder, according to the exchange rate of Visa / Mastercard.Verification system
To avoid the possibility of credit card fraud, the agency has the right to check the credit card with the user’s bank, and may ask the traveler to send a copy of the ID card and credit card by fax or e-mail.