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Blog 28.11.2023.

Pickup & Dropoff at MontenegroCar

What to do if you're late for pickup and drop-off in Montenegro?

Travelling can be unpredictable. Flights get delayed, meetings run over, and sometimes you just can’t make it to your car rental pickup or drop-off on time. At Montenegrocar, we understand that time can get away from you, and we are here to help you navigate the process if you find yourself running late.

What to Do If You're Running Late for Pickup

Contact Us Immediately: As soon as you know you'll be late, contact our team. Calling is the fastest way to get in touch, but you can also send an email if you're unable to phone.

Provide Your Estimated Time of Arrival: Let us know when you expect to arrive. This helps us manage our fleet and schedule more effectively.

Understand Our Tolerance Policy: We typically allow a grace period of about one to two hours. However, this is subject to change based on the availability of vehicles and the specifics of your rental agreement.

What to Do If You're Running Late for Dropoff

Inform Us As Soon As Possible: The sooner we know, the better we can accommodate your situation. A quick phone call is the best way to communicate your delay.

Be Aware of Potential Charges: If you're over an hour late, we may count this as an additional rental day. This policy is in place to ensure that we can maintain availability for other customers.

No-Show Policy: Being significantly late without notice may result in your reservation being classified as a 'no-show' and might require police intervention. This could also affect your ability to rent from us in the future.

Check out the Drop-off FAQ page for any additional information.

Why Timeliness Matters

Being on time for your car rental pickup and drop-off is crucial for several reasons:

  • It ensures that vehicles are available for the next customer.
  • It helps us maintain a smooth and efficient rental process.
  • It prevents scheduling conflicts and potential additional charges for you.

At Montenegrocar, we strive to be as flexible as possible. We understand that delays happen, and we'll do our best to work with you within our operational constraints. Our goal is to provide you with excellent service and support, even when things don't go as planned.

So in case you have any questions, or are in need of help, contact our staff:

If you're late for your car rental pickup or drop-off, the most important step is to contact us immediately. We're here to help and will do our best to accommodate your needs while keeping our services running smoothly for all customers. Safe travels, and we look forward to serving you at Montenegrocar.

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